Terms and Conditions and Legal Information

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Please read the following booking conditions carefully, as they set out the terms and conditions of the contract between you and Gallivanter Holidays. 

We act as booking agents for the suppliers of the component parts of the holiday we organise, and as such, bookings for their services will form a direct contract between you and the relevant supplier and will be subject to that supplier’s standard terms and conditions.All Rates are subject to availability and or price increase until full payment is received.

Bank charges are for clients account.

Air Tickets, Vouchers, itineraries, etc are only issued on receipt of full payment of the package price. Please note that we need a copy of clients' passports before printing air tickets this must be sent by email. Documents will be sent by email approximately 24-48 hours after the funds are clear in our account.

Please ensure correct names are given as per Passport at the time of booking. Name changes are not permitted after issue. Passports must be valid for at least six months for entering the country you are visiting.Kindly check the documents when you receive them and let us know immediately if there are any inaccuracies.

Passports must be valid for at least six months for entering the country you are visiting. Kindly check the documents when you receive them and let us know immediately if there are any inaccuracies.

Should you need to cancel your trip after it’s been confirmed, you must notify us immediately in writing enclosing any tickets/vouchers already issued. Your notice of cancellation will only be effective when it is received in writing by us at our office (please confirm with us to make sure that we have received your letter). As the airlines/hotels incur costs from the time we confirm your booking and may be unable to re-sell, the following charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person/s cancelling excluding any amendments/ cancellation charges which have already been incurred.

As the airlines/hotels incur costs from the time we confirm your booking and may be unable to re-sell, the following charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person/s cancelling excluding any amendments/ cancellation charges which have already been incurred.

As the airlines/hotels incur costs from the time we confirm your booking and may be unable to re-sell, the following charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person/s cancelling excluding any amendments/ cancellation charges which have already been incurred.

Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person/s cancelling excluding any amendments/cancellation charges which have already been incurred.

The period before departure cancellation charge within which written notification per person cancelling of cancellation received by us:

50% Deposit is Non-Refundable
31 Days: 50%
30 Days: 100%

Amendment cancellation charges are not refundable in the event of the person/s to whom they apply cancelling.

Gallivanter Holidays does not hold responsibility for any delays prior to departure, or during the course of the trip, brought to you by technical difficulties, strikes, weather conditions or any other unforeseen circumstances, which are beyond our control.

The client takes the full assumption of any risk, which there may be to my person and to the members of the group in the participation/use of the facility/services provided. Gallivanter

Gallivanter Holidays, the said Resorts or any of its Agents or Employees will not be liable for any harm or damage client may suffer as a result of their actions, or negligence.

In the event that you have any reason to complain, or experience any problems with your holiday whilst away, you must immediately inform the resort/lodge/hotel or airline of the services in question.If you are still dissatisfied, you must notify Gallivanter Holidays immediately to enable us to resolve the problem. Whilst every effort will be made to resolve your complaint to your satisfaction, Gallivanter Holidays in no way accepts liability for any claim.

Travelling with Children: Children under 18 years old need to travel with their unabridged birth certificate.
For more information on travelling with children visit https://www.dha.gov.za/files/brochures/immigrationleaflet.pdf and visit your local Home Affairs.

Travel Insurance: Comprehensive travel insurance, medical emergency travel and personal accident are highly recommended. The client undertakes to take responsibility to take the appropriate insurance. Gallivanter Holidays will not be responsible or liable if the client fails to take adequate insurance cover or at all. Should the insurers dispute their liability for any reason, the client will have recourse against the insurers only. Once the insurance has been confirmed and paid for, the client will be issued with a policy document of the insurer. It is a complex document, which must be READ BEFORE you initiate your travel so that you can address any queries you may have to the insurer PRIOR to your departure. Please contact our office and we will send you information regarding travel insurance.

Passports, Visas and Health: It is entirely the client's duty to make sure that all passports and visas are valid obtained on time and that any vaccinations, inoculations, prophylactics (e.g. for malaria) and the like, where required, have been obtained. Please visit your Doctor or a Travel Clinic in order to get advice and the recommended vaccinations and or inoculations before travelling. Passports must be valid for at least 6 months after return to South Africa and have at least 2 empty pages. It is the client's duty to familiarise him/herself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements. The client must ensure that the details supplied to Gallivanter holidays mirror those details shown on their passport for travel

Taxes: Gallivanter Holidays will advise you of all mandatory taxes, which you must pay before departure. But please note that some taxes can only be paid in the country were you travelling to. It is therefore recommended that you retain sufficient money to meet such charges.

Special Requests: Please let us know about any special requests you may have. Let us know about allergies, diet requirements, disabled passengers before hand. We can pass on any special requests that you may wish to make at the time of booking, but acceptance of such requests is at the discretion of the airline and or the resorts and in no circumstances are special requests guaranteed.

Medical Problems: All passengers need to visit their doctor or travel clinic before travelling. If you or any member of your party has any medical problem or disability which may affect your holiday, you need to give us full details in writing at the time of booking.

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss, as a result of “force majeure”.

In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Customer privacy policy: Gallivanter Holidays shall take all reasonable steps to protect the personal information of users.